Purchaser Payment Protection:

Southeast Data Supply uses a secure payment processor and does not store or retain any credit card information.   Our security certificate is consistently updated and our payment gateway is used only for orders with Southeast Data Supply.

Shipments From Southeast Data Supply

Shipment Daily Schedule:
 
Southeast Data Supply shipment cut off is 3 P.M. for internet based orders.  If you have a next day delivery order please contact us directly and notify us of your needs.  Southeast Data Supply strives to deliver timely on each and every order, every time.   Shipment notifications are sent upon shipment on every order.  We also offer custom critical shipment.  Orders placed on weekends or holidays are shipped the next business day.  Southeast Data Supply is not liable for weather delays or any delays caused by courier services.  Southeast Data Supply will not ship to PO Boxes, Hotels or UPS stores.  Customers are responsible to provide a deliverable and verifiable address for order shipment.  Any fees incurred for undeliverable orders will be assessed to the customer.

Southeast Data Supply offers free ground shipping to Continental US Customers
Ground Shipping: Usually 5-7 day delivery

Southeast Data Supply also offers, Next Day, 2 Day, 3 Day Saver, and Saturday Delivery.  Freight orders will be booked on an individual basis with our customers and their needs on large multiple unit orders or larger configurations and storage arrays.

Payments to Southeast Data Supply

Southeast Data Supply accepts MC/Visa/Amex/TT/Western Union and Bank Certified Funds.
Any party attempting fraud will be reported to the appropriate authorities.

Products and Product Pricing

Southeast Data Supply is a market reseller; prices are subject to market and inventory availability. Southeast Data Supply may revise and discontinue products or change prices at any time without prior notice to customers.

All Proprietary Software is provided subject to the license agreement that is offered by the Licensor. Customer agrees that it will be bound by the license agreement once the package is opened or its seal is broken.  Opened Licenses will not be eligible for return or credit to Southeast Data Supply.
Southeast Data Supply INC is not an authorized distributor or partner of any manufacturer.

Product Conditions

Southeast Data Supply offers a variety of conditions on product ranging from Dealer Refurbished to New Retail.  Price to value is one of our greatest benefits and a definition of conditions follows.

All products purchased from Southeast Data Supply come with 30 days warranty.
Southeast Data Supply will extend to one year a base 30 day warranty for a 12% service fee.


New Retail: Products are new in original manufacturer packaging and have manufacturer warranty.

New Sealed: Products are new, and products may or may not come with manufacturer packaging or warranty. Call for warranty uplift.

New Sealed Spare: Products are new in manufacturer packaging but do not have any manufacturer warranty.  Warranty uplift is eligible.

OEM: Products are new or pulled from disassembled servers but have no manufacturer warranty. Warranty uplift is eligible.

Factory Refurbished

Products refurbished by the original manufacturer but not warranty recertified.  Warranty 30 days. Warranty uplift is eligible.

Factory Renew

Products refurbished by the original manufacturer and warranty recertified.  Warranty is same as New Retail.

Refurbished

Dealer Refurbished products are typically refurbished by dealers with certified technicians. This product may have some sign of wear but has been fully tested to meet quality standards.  Warranty  uplift is eligible.

Bulk Product: These products are from off lease and independent suppliers.  Products come with 30 day warranty and are tested to standards. They may show signs of acceptable wear or hours of use.     Warranty uplift is eligible.

B2B International Orders with Paris Office:

Southeast Data Supply welcomes International Orders and participates in the Global marketplace.  Our International business is B2B and we ship on our customer’s freight accounts.  Southeast Data Supply is not liable for duties or taxes charged by customs in the recipient nation.  This is the responsibility solely of the customer.

All International orders are pre-paid via wire transfer. After you place the order we will E-mail you the wire transfer information

All foreign trade and trade restrictions are defined by US Federal Regulations.

Return Policy

Products may be returned for replacement or refund within 30 days of purchase.
Post 30 days parts are subject to Manufacturer warranty. Products deemed devalued by opening may not be eligible for return. New Retail items are not eligible for return upon opening.  Defective Products with purchased warranty uplift may be returned within 12 months of ship date.
All returns are subject to a 15% restocking fee.  
Customer is responsible for shipment to Southeast Data Supply.  
Damaged products are not return eligible.  It is the responsibility of the customer to inspect for any product as damaged with the courier.
DOA :  If a product is returned as defective and dead on arrival it will be tested and if deemed to be working a 50% restock fee will be assessed.

Fraud: an attempt to send something other than what was shipped. All shipments and serial numbers are scanned or recorded. In this case all funds will be forfeited and the customer will be reported to Business Ethics Trade organizations.

All Returned product must be accompanied by an authorized RMA (Return Merchandise Authorization) number from Southeast Data Supply. Unauthorized returns are not considered returned items.All RMA issued by Southeast Data Supply must be acted upon within 10 days of RMA issuance.

Southeast Data Supply Warranty Policy Base 30:

Replacement or Refund. Defective product will first try to be replaced.  Replacements will carry Base 30 days warranty. If Southeast Data Supply cannot replace the merchandise, Southeast Data Supply will refund the full sale price of the merchandise to the customer.  Shipping charges and tax, if any, are non refundable.  Southeast Data Supply reserves the right to replace or refund any product.
One Year Warranty Uplift:
12 month return to Southeast Data Supply warranty begins and ends one calendar year from the invoice date. Authorized returns will be replaced and the replaced merchandise will be covered up to 30 days from the date of receipt. Customer may have an option to buy additional warranty uplift for the replaced merchandise, Southeast Data Supply will refund the actual sell price of the merchandise if it fails to replace the warrantied product. Warranty,, Shipping and Taxes are nonrefundable . Southeast Data Supply reserves the right to replace or refund the product.

Warranty Voids:

Warranty voids in cases of:

    (a) accident; abuse; neglect; shock; electrostatic discharge; heat or humidity beyond product specifications; improper installation; operation; maintenance or modification;
    (b) Misuse by manufacturer specification.
    (c) Password Lockout;
    (d) Use in improper environment. Warranty is void if labels, security seals or any other labeling is tampered with. Southeast Data Supply is not liable for data loss or damage to other equipment; consequential damages including incidental damages and costs related to data recovery, removal and installation.

Customer Liability

Please contact Southeast Data Supply as soon as a product is deemed defective.  We will promptly expedite your RMA and warranty claim with our return specialist.

Limitation of Liability

Southeast Data Supply INC.  DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. Southeast Data Supply INC.  WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES BUNDLED WITH THE PRODUCTS, SERVER SUPPLY IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMERFOR THE PURCHASE OF PRODUCTS OR SERVICES UNDER THIS AGREEMENT.